Thousands of Amazon Flex drivers have taken legal action, filing arbitration claims against Amazon (AMZN.O) for misclassification as independent contractors. The drivers are seeking compensation for unpaid wages, overtime, and other work-related expenses. This significant move underscores ongoing disputes over worker classification and compensation in the gig economy.
On Tuesday, about 15,800 Amazon Flex drivers submitted arbitration claims with the American Arbitration Association. These claims argue that the drivers were misclassified as independent contractors instead of employees. The misclassification, they allege, has led to unpaid wages, overtime, and reimbursement for work-related expenses such as mileage and cellphone use.
One driver claimed that Amazon does not provide the legally required 10-minute rest breaks for shifts longer than 3.5 hours. Another claim highlighted the absence of 30-minute meal breaks for drivers working more than five hours a day. Additionally, there are allegations that Amazon fails to provide itemized wage statements, as required by California law.
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Amazon Flex, launched in 2015, operates similarly to on-demand ride-hailing services like Uber. The program recruits drivers to deliver packages using their own vehicles and a special app. Amazon promotes Flex as a flexible, part-time job that allows individuals to set their own schedules and earn competitive pay, typically ranging from $18 to $25 per hour.
However, the arbitration claims argue that the nature of the work and the control exerted by Amazon over the drivers' schedules and tasks qualify them as employees under the laws of California, Illinois, and Massachusetts. These states have specific rules limiting the degree of control companies can have over independent contractors.
If the drivers' claims are successful, it could lead to significant changes in how Amazon and other companies in the gig economy classify their workers. Reclassifying Flex drivers as employees would entitle them to benefits such as overtime pay and reimbursements for work-related expenses, fundamentally altering the cost structure for Amazon's delivery operations.
In response to the claims, Amazon spokesperson Branden Baribeau emphasized the benefits of the Flex program, stating, "The Amazon Flex program gives individuals the opportunity to set their own schedule and be their own boss, while earning competitive pay."
The arbitration claims come amid increasing scrutiny of Amazon's labor practices and the broader gig economy. In March, the Wisconsin Supreme Court upheld a ruling that declared Flex drivers to be employees, granting them eligibility for unemployment insurance. Additionally, a bipartisan group of U.S. senators recently sought more information about Amazon's relationship with independent businesses that handle deliveries as part of its Delivery Service Partners program.
The Teamsters union, actively seeking to organize Amazon drivers, has also filed complaints with the National Labor Relations Board challenging the classification of some drivers as independent contractors.
The outcome of these arbitration claims and the broader legal and regulatory developments will be closely watched. They have the potential to reshape labor practices not only for Amazon but also for the entire gig economy, where worker classification has long been a contentious issue.