---
title: "Gladly"
canonical: "https://www.metaintro.com/company/gladly"
language: "en"
industry: "Technology, Information and Media"
headquarters: "Millbrae, US"
website: "https://www.gladly.ai/"
open_roles: 4
---

# Gladly

The only customer experience AI purpose-built to deliver efficient service and lasting relationships—so you can grow loyalty, retention, and LTV.

## Open roles

- [Senior FP&A Analyst](https://www.metaintro.com/job/senior-fp-and-a-analyst-at-gladly-580cb80b-684b-58f5-aa2b-bf5ca1ec3f28) — Colombia, Remote
- [Senior Product Marketing Manager, AI Platform](https://www.metaintro.com/job/senior-product-marketing-manager-ai-platform-at-gladly-2b9e3766-57a5-53c7-b57b-064e4e5b8d1b) — United States, Remote
- [Senior Product Designer, AI Platform](https://www.metaintro.com/job/senior-product-designer-ai-platform-at-gladly-db922fd3-324f-5f50-b2d9-6f92dc52ac77) — United States, Remote
- [Revenue Accountant](https://www.metaintro.com/job/revenue-accountant-at-gladly-fc33b267-1217-5b86-a602-2515ae5341d4) — United States, Remote

[View all 4 roles](https://www.metaintro.com/company/gladly/jobs/all)

## Customers

All 24 companies Gladly names as customers.

### Customers hiring now

- [Nordstrom](https://www.metaintro.com/company/nordstrom) — 1,529 open roles
- [PacSun](https://www.metaintro.com/company/pacsun) — 862 open roles
- [Crate & Barrel](https://www.metaintro.com/company/crate-and-barrel) — 587 open roles
- [Deckers](https://www.metaintro.com/company/deckers-aecf5a57) — 344 open roles
- [BSN Sports](https://www.metaintro.com/company/bsn-sports-llc) — 259 open roles
- [TUMI](https://www.metaintro.com/company/tumi) — 239 open roles
- [Rothy's](https://www.metaintro.com/company/rothy-s) — 104 open roles
- [Tecovas](https://www.metaintro.com/company/tecovas) — 83 open roles
- [gruns](https://www.metaintro.com/company/gruns) — 27 open roles
- [The Black Tux](https://www.metaintro.com/company/the-black-tux) — 7 open roles
- [bombas](https://www.metaintro.com/company/bombas) — 6 open roles
- [Unreal Snacks](https://www.metaintro.com/company/unrealsnacks) — 1 open role
- [Breeze Airways](https://www.metaintro.com/company/breeze-airways) — 1 open role

### Case studies

- Balsam Hill
- MaryRuth's Organics
- KÜHL
- Tailored Brands
- [Condé Nast](https://www.metaintro.com/company/conde-nast)
- Groove Life
- ProClip USA
- WeNatal

### Other customers

- MaryRuth’s
- Hoka
- [UGG](https://www.metaintro.com/company/ugg)

## AI launches and partners

What Gladly has launched and who it works with on AI.

- **Team Assist** (Launch): Team Assist reads the live conversation, the customer’s full lifelong history, live order data, and your entire Answers knowledge base, then gives the team member a synthesized answer and a channel-ready draft grounded in specific articles with citations.
- **Seamless AI-to-human handoffs** (Launch): Gladly hands off conversations to a human with full context intact.
- **Omnichannel AI** (Launch): Gladly connects chat, voice, email, SMS, and social into one continuous conversation, with AI that tracks the full context.
- **Gladly AI customer service agent** (Launch): Gladly delivers an AI customer service agent that resolves issues instantly and builds relationship equity across every channel.

## Skills they ask for

Most frequent across open postings.

### Tech stack

- **Analytics:** Google Tag Manager, Google Analytics 4
- **Libraries:** Tailwind CSS, D3.js
- **CMS:** Sanity
- **Frameworks:** Next.js

## Similar companies

Companies in the same industry as Gladly that are hiring now.

- [FAR Inspections](https://www.metaintro.com/company/far-inspections) — 3,137 open roles
- [Snapchat](https://www.metaintro.com/company/snapchat) — 955 open roles
- [SS&C Technologies](https://www.metaintro.com/company/ss-and-c) — 953 open roles
- [Conduent](https://www.metaintro.com/company/conduent) — 943 open roles
- [Picklezone](https://www.metaintro.com/company/picklezone) — 780 open roles
- [Topcoder](https://www.metaintro.com/company/topcoder) — 772 open roles

## Questions about Gladly

### Is Gladly hiring?

Yes. As of November 2, 2026, Gladly has 4 open roles on Metaintro. The most are in Finance (2), Design (1), and Marketing (1).

### Where is Gladly hiring?

Gladly is hiring in United States and Colombia, with the most open roles in United States.

### Who are Gladly's customers?

Gladly names 24 customers, including Nordstrom, PacSun, Crate & Barrel, Deckers, and BSN Sports.