---
title: "Helpshift"
canonical: "https://www.metaintro.com/company/helpshift"
language: "en"
industry: "Computer Games"
headquarters: "San Francisco, US"
website: "https://helpshift.com/"
open_roles: 10
---

# Helpshift

Helpshift is the AI-Native Player Engagement Platform. We combine Technology, AI, and Human expertise to transform player interactions into measurable business outcomes across four solutions — Support, Engagement, Trust & Safety, and Community — for the world's leading gaming studios.

## Open roles

- [IT Support Specialist](https://www.metaintro.com/job/it-support-specialist-at-helpshift-7fd70aa8-18ca-5077-b935-88725a7cb2b4) — Remote, Hybrid
- [Senior Data Engineer](https://www.metaintro.com/job/senior-data-engineer-at-helpshift-4fee900d-c14d-541f-aaa5-7861d2e5cae9) — Hybrid
- [Backend AI Engineer](https://www.metaintro.com/job/backend-ai-engineer-at-helpshift-46c8bbb5-ae6d-52c8-8b12-fa8c0134864f) — Pune, Maharashtra, India, Hybrid
- [DevOps](https://www.metaintro.com/job/devops-at-helpshift-c8760e0b-72ab-57c1-8fea-b994e795802f)
- [Admin Specialist](https://www.metaintro.com/job/admin-specialist-at-helpshift-722b7743-cb6b-5163-a96f-efc614625272) — Pune, Maharashtra, India
- [YugabyteDB Engineer](https://www.metaintro.com/job/yugabytedb-engineer-at-helpshift-be410d83-6952-5ca9-82f9-301112698820) — Hybrid
- [Product Designer](https://www.metaintro.com/job/product-designer-at-helpshift-0cca1889-42e6-5680-84f8-c4de825b1831) — Pune, Maharashtra, India, Hybrid
- [Senior Engineering Manager](https://www.metaintro.com/job/senior-engineering-manager-at-helpshift-dcaa6278-5d59-56e8-85d1-fac25afdcfc4)

[View all 10 roles](https://www.metaintro.com/company/helpshift/jobs/all)

## Customers

All 14 companies Helpshift names as customers.

### Customers hiring now

- [Gameloft](https://www.metaintro.com/company/gameloft) — 61 open roles
- [Zynga](https://www.metaintro.com/company/zynga) — 45 open roles
- [Jam City](https://www.metaintro.com/company/jam-city) — 12 open roles
- [Rovio](https://www.metaintro.com/company/rovio) — 5 open roles
- [SYBO](https://www.metaintro.com/company/sybo) — 4 open roles
- [Trailmix](https://www.metaintro.com/company/trailmix) — 2 open roles

### Case studies

- Kixeye
- [Huuuge](https://www.metaintro.com/company/huuuge)
- TopHatch
- Atlas Reality
- Garden Joy
- Oakever Games
- Rovio Entertainment Group

### Other customers

- Ludia

## AI launches and partners

What Helpshift has launched and who it works with on AI.

- **Partner AI Moderation Bot** (Launch): The partner AI moderation bot detects harassment, hate speech, scams, and abusive behavior within Discord channels.
- **Discord moderation** (Launch): Helpshift delivers Discord moderation using a partner-powered AI moderation bot and experienced human moderators.
- **AI-driven moderation technology** (Launch): Helpshift offers AI-driven detection for toxicity, harassment, hate speech, and disruptive behavior.
- **Agent Grounding** (Launch): Help Center content grounds Helpshift’s AI Agents to support accurate answers.

## Skills they ask for

Most frequent across open postings.

### Tech stack

- **CMS:** WordPress
- **Analytics:** Google Tag Manager, Matomo, Google Analytics 4
- **Libraries:** jQuery, Swiper, Lottie, GSAP

## Similar companies

Companies in the same industry as Helpshift that are hiring now.

- [Graton Resort & Casino](https://www.metaintro.com/company/guitarcenterexternal) — 1,816 open roles
- [PENN Entertainment, Inc.](https://www.metaintro.com/company/penn-entertainment-inc) — 1,072 open roles
- [Electronic Arts](https://www.metaintro.com/company/electronic-arts) — 812 open roles
- [Encore](https://www.metaintro.com/company/encore) — 635 open roles
- [ACE](https://www.metaintro.com/company/ace) — 490 open roles
- [Keywords Studios](https://www.metaintro.com/company/keywords-studios) — 433 open roles

## Questions about Helpshift

### Is Helpshift hiring?

Yes. As of November 2, 2026, Helpshift has 10 open roles on Metaintro. The most are in Developer (3), Operations Management (3), and Artificial Intelligence/Machine Learning (1).

### Who are Helpshift's customers?

Helpshift names 14 customers, including Gameloft, Zynga, Jam City, Rovio, and SYBO.