--- title: "Help Center | Metaintro" canonical: "https://www.metaintro.com/help" language: "en" author: "Metaintro" --- Help Center # How can we help? Answers about your agent, job matches, applications and texts, plus guides for the staff who run Metaintro at their organization. 100 articles across 9 topics Help Center ## Browse by topic Every article, grouped by what you're trying to do. ### [Getting Started](/help/category/getting-started) Learn how to set up your account and get started with Metaintro 3 articles - [Navigating the Dashboard](/help/navigating-the-dashboard) - [Who Is Marsh? Meet Metaintro's Mascot](/help/who-is-marsh) - [How to Get Started](/help/how-to-get-started) ### [Account & Profile](/help/category/account-profile) Manage your profile, settings, and personal information 10 articles - [Approving what your AI agent does](/help/ai-agent-approvals) - [Connect an AI agent to Metaintro](/help/connect-ai-agents-to-metaintro) - [Multi-Language Support](/help/multilanguage-support) - [Metaintro in Hinglish: Career Resources for Hindi Speakers](/help/metaintro-in-hinglish) - [Metaintro Threads: Your Conversational Job Search](/help/metaintro-threads) [View all](/help/category/account-profile) ### [Job Search](/help/category/job-search) Tips and guides for finding the perfect job opportunities 14 articles - [Effective Networking Strategies for Job Seekers](/help/networking-strategies) - [Mastering Async Communication for Remote and Hybrid Work](/help/async-communication-skills) - [How a Content Creation Strategy Can Boost Your Job Search](/help/content-creation-strategy) - [How Building in Public Accelerates Your Career](/help/building-in-public) - [Developing AI Collaboration Skills for the Modern Workplace](/help/ai-collaboration-skills) [View all](/help/category/job-search) ### [Applications](/help/category/applications) Track and manage your job applications effectively 2 articles - [Tracking Your Applications](/help/tracking-your-applications) - [Metaintro Enterprise](/help/metaintro-enterprise) ### [Enterprise](/help/category/enterprise) Guides for enterprise teams using Metaintro 58 articles - [Using AI agents as a case manager](/help/ai-agents-for-case-managers) - [Who Can See a Job Seeker's Information](/help/who-can-see-a-job-seekers-information) - [Welcome to Metaintro Enterprise: What Your Team Gets](/help/welcome-to-metaintro-enterprise) - [Viewing Text History in the SMS Thread](/help/viewing-text-history-in-the-sms-thread) - [Viewing a Job Seeker's Activity Timeline](/help/viewing-a-job-seekers-activity-timeline) [View all](/help/category/enterprise) ### [Employers](/help/category/employers) Information for employers using the Metaintro platform 3 articles - [Setting Up Your Employer Company Profile (Coming Soon)](/help/employer-company-profile) - [Managing Candidates on Metaintro (Coming Soon)](/help/managing-candidates) - [Posting Jobs on Metaintro (Coming Soon)](/help/posting-jobs-on-metaintro) ### [Billing & Payments](/help/category/billing) Understand billing cycles, payments, and subscription options 3 articles - [Invoices and Receipts](/help/invoices-and-receipts) - [Payment Methods & Billing Management](/help/payment-methods-billing) - [Subscription Plans & Pricing (Coming Soon)](/help/subscription-plans-pricing) ### [Security & Privacy](/help/category/security) Learn about our security measures and how to protect your account 4 articles - [AI agent security and privacy](/help/ai-agent-security-and-privacy) - [Two-Factor Authentication (2FA)](/help/two-factor-authentication) - [How Metaintro Uses Your Location Data](/help/location-data) - [Privacy & Policy Information](/help/privacy-policy-information) ### [Troubleshooting](/help/category/troubleshooting) Solutions for common issues and technical problems 3 articles - [Troubleshooting AI agent connections](/help/ai-agent-troubleshooting) - [Common Issues and Fixes](/help/common-issues-and-fixes) - [Contact Us: How to Reach Metaintro Support](/help/contact-us) ## Get started Three steps from sign-up to your first match. 1. Step 1 ### Tell your agent what you want Share the roles, pay and places that matter to you. Your agent remembers them and uses them in every search. [Getting started](/help/how-to-get-started) 2. Step 2 ### Review your matches Your agent checks each opening against what you told it, so your time goes to jobs that fit. [How matching works](/help/how-job-matching-works) 3. Step 3 ### Keep going by text Talk to your agent by text whenever it suits you. Reply STOP to any message to pause texts. [Texting with Metaintro](/help/how-job-seekers-opt-in-and-opt-out-of-texts) Help Center ## For organizations Guides for the staff and admins who run Metaintro. - [Staff guidesStep-by-step guides for setting up your team and working with the people you serve.Enterprise guides](/help/category/enterprise) - [Training resourcesMaterials to onboard new staff and run Metaintro across your programs.Training resources](/help/enterprise-training-resources) - [Not using Metaintro yet?See how career services, workforce boards and outplacement teams use Metaintro to serve more people.Book a demo](/sales) ## Common questions Quick answers. **Is Metaintro free for job seekers?** Yes, job seekers can start free by text or on the web. Organizations that give the agent to their participants work with our team on a plan. **Can I use Metaintro by text?** Yes. You can talk to your agent by text message as well as on the web. Reply STOP to any message to stop texts, and opt back in at any time. **My matches aren't right. What should I do?** Tell your agent what to change, like your pay floor, commute, or roles to skip. It remembers what you say and applies it to every match from then on. **I found a job posting that looks suspicious.** Flag it so we can review it, or send us a request from the Support page with the link. **How do I reach a person?** Open a ticket in our Discord for the fastest reply, send a request from the Support page, or email support@metaintro.com. A person is a message away. ## Still need help? Open a ticket in our Discord for the fastest reply, send a request from the Support page, or email support@metaintro.com. We usually reply within 24 hours. [Contact Support](/support) For job seekers ## Spend your time on the work, not the search. Free to start. No résumé needed. Real jobs, picked for you, by text. [Get Started Free](/signup)[Search matching jobs](/jobs/search) - MatchCompare live roles against your current evidence. - PositionTurn proof projects into role-specific applications. - ImproveUse market feedback to keep the skill plan current. [Return to navigation](#main-navigation)