--- title: "Common Issues and Fixes | Metaintro" canonical: "https://www.metaintro.com/help/common-issues-and-fixes" language: "en" author: "Metaintro" published: "2026-03-03T06:27:42.037Z" modified: "2026-10-23T14:06:23.499Z" --- # Common Issues and Fixes Quick solutions for the most frequent Metaintro issues, including login problems, resume uploads, search results, notifications, and browser compatibility. Last updated: October 23, 2026[Troubleshooting](/help/category/troubleshooting) Paste it into Claude, ChatGPT, Codex, Cursor or Pi. ## Before You Start Most issues on Metaintro can be resolved in a few minutes with the steps below. If you've tried everything here and the problem persists, you have two easy ways to reach a real person: - **From inside any Thread:** Tap the **+** button next to the chat bar and select **Request Team Help**. A member of our team will jump into the conversation. - **By email:** Write to [support@metaintro.com](mailto:support@metaintro.com) and we'll help you directly. ## Login Problems Trouble signing in is the most common issue users run into. Here's how to work through it: **Use the Right Sign-In Method** If you originally signed up using Google or another social provider, clicking **Forgot Password** won't help — there's no password to reset. Use the same social sign-in button you used when you created your account. **Reset Your Password** If you registered with an email and password: 1. Go to the sign-in page. 2. Click **Forgot Password**. 3. Check your inbox (and spam folder) for the reset link. 4. Create a new password and try signing in again. Reset links expire after a short period, so if yours has timed out, just request a new one. ![No alt text provided](https://cdn.metaintro.com/rs:fill:1200:675/q:85/plain/images/forgetpassword-1.png) **Clear Cookies and Cache** Stale session data can block login attempts. Clear your browser cookies for **metaintro.com**, reload the page, and try again. In most browsers you can do this from **Settings → Privacy → Clear browsing data**. **2FA Isn't Working** If you've enabled two-factor authentication and your code isn't being accepted: - **Check your device's time.** Authenticator app codes depend on accurate system time — if your phone clock is off by more than a minute, codes won't match. Enable automatic time sync in your phone settings. - **Try a backup code.** On the 2FA screen, click **Use a backup code** and enter one of the 10 codes you saved when you set up 2FA. - **Lost both your authenticator app and your backup codes?** Contact support at [support@metaintro.com](mailto:support@metaintro.com). Recovery may take up to one business day for security reasons. For more on 2FA, see [Two-Factor Authentication (2FA)](https://www.metaintro.com/help/two-factor-authentication). ## Resume Upload Issues If your resume fails to upload or process correctly, check the following: - **File format** — Metaintro accepts **PDF, DOC, and DOCX**. Images, plain text, and scanned PDFs aren't supported. - **File size** — Keep your resume under **10 MB** and **10 pages**. Large files with embedded images or graphics may exceed the limit. - **Text-based file** — Scanned PDFs (where the text is actually an image) can't be parsed. Save your resume directly from your word processor instead. - **Browser extensions** — Ad blockers and strict privacy extensions sometimes interfere with file uploads. Try a different browser or temporarily disable extensions. - **Internet connection** — Uploads can fail silently on unstable connections. Make sure you have a reliable connection before retrying. If the upload succeeds but the parsed content looks incorrect, you can correct any field directly using the **Edit** tab in the resume preview panel — no need to re-upload. For a full upload walkthrough, see [How to Upload Your Resume to Threads](https://www.metaintro.com/help/how-to-upload-your-resume-to-threads). ## Search Not Returning Results When a Thread or job search comes back empty, it usually means the filters are too narrow. Try these adjustments: - **Broaden your filters.** Open the filter panel next to the chat bar and remove one or two criteria at a time. Salary and location are often the most restrictive. - **Check location settings.** A city-level filter will exclude remote-only listings unless "Remote" is explicitly included. If you're open to remote, make sure that's selected. - **Use different keywords.** Try synonyms or broader job titles. *"Software engineer"* returns more results than *"full-stack TypeScript developer."* - **Start a new Thread.** If your current Thread has accumulated many filters through conversation, starting fresh gives Marsh a clean slate. - **Upload your resume.** If you haven't already, uploading your resume gives Marsh much more context and often surfaces relevant roles your filters alone would miss. ## Generate Resume or Team Help Isn't Showing Up Both features live in the **+** menu next to the chat bar inside a Thread. If you don't see them: - **Make sure you're inside a Thread**, not on the homepage. The + menu only appears in active conversations. - **Refresh the page.** A quick reload usually brings missing menu items back. - **Try a supported browser**. Extensions and outdated browsers can hide UI elements. - **Check your account.** If you're on an organization workspace with restricted features, certain options may be disabled. Contact your admin or reach out to support. ## Notification Problems Not receiving the alerts you expect? Walk through these checks: **In-App Notifications** - Open **Settings → Notifications** and make sure the categories you care about are toggled on. - Check the notification center (bell icon). Alerts may be arriving but not triggering a visual badge if you've already viewed the panel recently. **Email Notifications** - Check your spam or promotions folder. - Add [**no-reply@metaintro.com**](mailto:no-reply@metaintro.com) to your contacts to prevent future filtering. - Verify that the email address on your account is correct and accessible. - Ensure email notifications are enabled in **Settings → Notifications**. ![No alt text provided](https://cdn.metaintro.com/rs:fill:1200:675/q:85/plain/images/notificationupdated.png) ## Performance and Slow Loading If Metaintro feels slow or unresponsive: - **Close unused tabs.** A dozen open tabs can starve any web app of memory. - **Restart your browser.** A fresh browser session often clears up sluggishness. - **Clear your cache.** Over time, cached data can bloat and slow things down. - **Disable heavy extensions.** Ad blockers, privacy tools, and developer extensions can all slow down rich web apps. - **Check your internet connection.** Run a quick speed test — Metaintro needs a reliable connection to stream AI responses in real time. - **Switch to desktop** if you're on mobile and experiencing lag in long Threads. ## Browser Compatibility Metaintro is optimized for the latest versions of: - **Google Chrome** (recommended) - **Mozilla Firefox** - **Apple Safari** - **Microsoft Edge** Older browsers or those with aggressive content blockers may experience layout issues or broken features. If something looks off, try updating your browser or temporarily disabling extensions. ## Mobile vs. Desktop Differences Metaintro works on both mobile and desktop browsers, but there are a few differences worth knowing: - **Sidebar navigation** is hidden by default on mobile and accessible via the menu icon. - **File uploads** work on mobile, but desktop is smoother — you can drag and drop, and the file picker is easier to navigate. - **Long Thread conversations** can scroll more slowly on mobile. For extended sessions or resume editing, desktop is the better choice. For the best overall experience, we recommend using a desktop or laptop browser. Mobile is great for quick checks and follow-ups. ## Frequently Asked Questions **Q. I think I found a bug — where do I report it?** The fastest way is to open any Thread, tap the **+** button, and select **Request Team Help**. Describe what you were doing when the bug appeared, include any error messages, and a real person from the Metaintro team will jump in. You can also email [support@metaintro.com](mailto:support@metaintro.com) directly if you'd prefer. **Q. Marsh is giving me strange or inaccurate answers. What should I do?** Like any AI, Marsh can occasionally make mistakes — especially on very niche topics or rapidly changing information. If a response looks off, try rephrasing your question, providing more context, or starting a new Thread with a clean slate. If the issue persists, use **Request Team Help** so a real person can step in. **Q. How long does it take to hear back from support?** We typically respond within one business day. Urgent issues like account access or billing problems are prioritized and picked up faster. Flagging directly from inside a Thread is often the quickest route because we can see your full context immediately. ## What to do next - Issue resolved? Get back to your job search → [How to Get Started](https://www.metaintro.com/help/how-to-get-started) - Need to upload a resume? → [How to Upload Your Resume to Threads](https://www.metaintro.com/help/how-to-upload-your-resume-to-threads) - Need a real person on your side? → [Get Team Help in Threads](https://www.metaintro.com/help/get-expert-help-in-threads) ## Still Need Help? If none of the steps above resolve your issue, reach out to our team: - **From inside a Thread:** Tap **+** → **Request Team Help** - **Email:** [support@metaintro.com](mailto:support@metaintro.com) We typically respond within one business day on weekdays. ### Was this article helpful? [Return to navigation](#main-navigation)