---
title: "Connect Trakstar Hire to Metaintro | Metaintro"
canonical: "https://www.metaintro.com/help/connect-trakstar-to-metaintro"
language: "en"
author: "Metaintro"
published: "2026-11-11T16:02:33.740Z"
modified: "2026-11-11T16:02:46.542Z"
---

# Connect Trakstar Hire to Metaintro

Create a Trakstar Hire API key so people who choose to share with you arrive on your openings with their résumé and proof card.

Last updated: November 11, 2026[Employers](/help/category/employers)

Paste it into Claude, ChatGPT, Codex, Cursor or Pi.

## Before you start

You need to sign in to Trakstar Hire as a **Super Admin**. Only a Super Admin can create the API key.

The API comes with Trakstar Hire. Trakstar's guide does not mention an extra plan or add-on.

You will paste one thing into Metaintro: your Trakstar Hire API key.

## Create the credential in Trakstar Hire

These steps follow Trakstar's guide, [Access the Trakstar Hire API](https://support.hire.trakstar.com/article/1617-accessing-the-hire-api).

1. Sign in to Trakstar Hire as a Super Admin.
2. Go to **Settings > Advanced Settings > API Key**.
3. Select **Generate API Key**.
4. Copy the key and keep it somewhere safe.

You can come back to **Settings > Advanced Settings > API Key** at any time to view or copy the key.

## Connect in Metaintro

1. In Metaintro, go to **Settings > Integrations**.
2. Choose **Trakstar Hire**.
3. In **API key**, paste the key you copied.
4. Select **Connect**.

Then map your jobs, set your rules, check the preview and go live.

## What Metaintro sends and reads

Metaintro only sends people who chose to share their profile with you for a specific job.

- **Jobs:** Metaintro reads your openings so you can map them. Published and internally published openings show as open. Drafts show as drafts. Archived openings and openings not accepting candidates show as closed.
- **Candidate:** each person is added with their name, email and phone. The source is Metaintro.
- **Opening:** the candidate is then placed on the mapped opening.
- **Résumé:** attached when the person has one.
- **Proof card:** Trakstar Hire's API cannot add notes, so a link to their proof card, their summary and a short Metaintro delivery reference go in the candidate's description.

Stage updates come back by checking each candidate regularly. Trakstar Hire does not send updates on its own. Metaintro reads the candidate's stage and whether they were hired, rejected, withdrew or declined an offer.

When you change a candidate's stage from Metaintro, it moves them to the stage on the opening with a matching name. Hired, rejected and withdrawn are set as the candidate's status in Trakstar Hire.

## Limits

- Trakstar Hire allows 100 API requests every 5 minutes from one internet address. Metaintro's calls for all employers come from shared addresses, so syncing and stage checks can be slow at busy times. Metaintro paces its calls and waits when the limit is reached.
- The person must have an email address. Trakstar Hire needs one to add a candidate.
- Metaintro cannot add notes. The proof card lives in the candidate's description.
- In Trakstar Hire, a candidate belongs to one opening. If the person is already on a different opening, Metaintro does not move them.
- If the person is already a candidate on the mapped opening, for example because they applied on your careers site, Metaintro does not overwrite their profile. That share is not delivered.
- Metaintro can only move a candidate to a stage whose name matches, such as Offer or Interview.

## If something goes wrong

- **The key is rejected:** copy the key again from **Settings > Advanced Settings > API Key** and connect again. Make sure it was created by a Super Admin.
- **Too many requests:** Trakstar Hire's limit of 100 requests every 5 minutes was reached. Metaintro waits and tries again by itself.
- **A job is missing:** check that the opening exists in Trakstar Hire and is not archived, then refresh your jobs in Metaintro.
- **A candidate was not added:** check whether they are already on that opening or on another one in Trakstar Hire.
- **A stage did not change:** add a stage to the opening's hiring workflow with a name that matches what you chose, such as Offer.

### Was this article helpful?

## Related Articles

- [Connect your ATS to MetaintroSend people who choose to share with you straight into your applicant tracking system, and see their stage in Metaintro.](/help/connect-your-ats-to-metaintro)

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