---
title: "Getting Support: Who to Contact | Metaintro"
canonical: "https://www.metaintro.com/help/getting-support-who-to-contact"
language: "en"
author: "Metaintro"
published: "2026-09-30T09:42:13.505Z"
modified: "2026-09-30T11:36:19.775Z"
---

# Getting Support: Who to Contact

Reach the Metaintro support team from inside the app or by email. Tell us if it is a problem, a question or an idea, and how urgent it is.

Last updated: September 30, 2026[Enterprise](/help/category/enterprise)

Paste it into Claude, ChatGPT, Codex, Cursor or Pi.

## We Are Here to Help

Whether something is broken, you are not sure how to do something or you have an idea to make Metaintro better, we want to hear from you.

## Option 1: Contact Support From the App

Select the Support button (the question mark) at the top right of any page. In the Contact support form:

- What's going on: choose Problem, Question or Idea.
- Severity: choose Low, Medium, High or Critical.
- What can we help with: describe what happened or what you need.

Select Send to Support. A person replies by email, usually within one business day.

![Getting Support: Who to Contact - Option 1: Contact Support From the App](https://cdn.metaintro.com/rs:fill:1200:675/q:85/plain/images/framed-getting-support-who-to-contact-1.png)
## Option 2: Email Us

Email support@metaintro.com. Include your organization's name and, if it is about a member, their name.

## Option 3: Check the Help Center

Select Help Center in the left-hand menu to browse guides.

## Tips for a Faster Answer

- Say which page you were on and what you selected.
- Include the member's name if it is about a specific case.
- Choose High or Critical only when your team cannot work.

## Frequently Asked Questions

**How quickly will I hear back?**

Usually within one business day.

**Can I suggest a new feature?**

Yes. Choose Idea in the Contact support form.

**Who sets up billing?**

Email support@metaintro.com and we will set up billing for your organization.

## What to do next

- [Welcome to Metaintro Enterprise: What Your Team Gets](https://www.metaintro.com/help/welcome-to-metaintro-enterprise)
- [A Tour of Your Home Screen](https://www.metaintro.com/help/a-tour-of-your-home-screen)
- [Setting Up Your Organization Profile](https://www.metaintro.com/help/setting-up-your-organization-profile)

## Need Help?

You can always reach us at support@metaintro.com.

### Was this article helpful?

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