---
title: "Reporting a Security or AI Concern | Metaintro"
canonical: "https://www.metaintro.com/help/reporting-a-security-or-ai-concern"
language: "en"
author: "Metaintro"
published: "2026-09-30T09:42:38.611Z"
modified: "2026-09-30T11:21:15.593Z"
---

# Reporting a Security or AI Concern

Spot a possible security issue or an AI answer that looks wrong? Here is how to report it to security@metaintro.com, what to include and what happens next.

Last updated: September 30, 2026[Enterprise](/help/category/enterprise)

Paste it into Claude, ChatGPT, Codex, Cursor or Pi.

## What to Report

- A possible security issue, like a suspicious sign-in or a link that should not work.
- Someone seeing information they should not.
- An AI answer that is inaccurate, biased or harmful.

## How to Report It

Email security@metaintro.com and include:

- What happened and when
- Screenshots, if you have them
- The member or page involved. For anything sensitive, use their initials, not their full details.

## What Happens Next

We look into every report. If we confirm a security incident involving your data, we notify your organization's designated contact within 72 hours and explain what happened, what data was involved and what we are doing about it.

## When the AI Spots a Safety Concern

You do not have to catch everything yourself. When a member's message signals possible harm, Chat Safety pauses the chat, shows the member crisis support numbers, and emails their case manager, your admins and the Metaintro safety team. See Chat Safety: How Metaintro Keeps Conversations Safe.

## If Someone May Be in Danger

Do not wait for us. Follow your organization's own safety procedures, and call 911 or the 988 Suicide & Crisis Lifeline.

## Frequently Asked Questions

**Will the member know I reported something?**

No. Reports go to Metaintro, not to the member.

**Should I report an AI answer that was just a little off?**

Yes. Every report helps us improve.

**Where do I send questions that are not about security?**

Email support@metaintro.com. Security reports go to security@metaintro.com.

## What to do next

- [Chat Safety: How Metaintro Keeps Conversations Safe](https://www.metaintro.com/help/chat-safety-how-metaintro-keeps-conversations-safe)
- [How Metaintro Protects Job Seeker Data](https://www.metaintro.com/help/how-metaintro-protects-job-seeker-data)
- [Reading a Thread: What the Job Seeker and AI Discussed](https://www.metaintro.com/help/reading-a-thread)

## Need Help?

Not sure whether to report something? Email security@metaintro.com and we will help.

### Was this article helpful?

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