---
title: "1st/2nd Line IT Support… – Peterborough, United Kingdom"
canonical: "https://www.metaintro.com/job/1st-2nd-line-it-support-engineer-at-microbyte-e5a6b3f7-6bd9-5467-a64e-f842121abbe8"
language: "en"
author: "Metaintro"
---

[/company/microbyte](/company/microbyte)[Microbyte](/company/microbyte)
# 1st/2nd Line IT Support Engineer at Microbyte

Department: SupportSeniority in posting: Mid-level

**Setup**
: On-site

**Location**
: Peterborough, England

**Type**
: Full-time

**Level**
: mid

**Posted**
: Aug 20, 2026

## Description

Microbyte is hiring a full-time 1st/2nd line engineer for its Peterborough headquarters. The role involves call-taking, triage, pre-booked support tickets, troubleshooting, and support across Microsoft, 3CX, Cisco, and other technologies, with on-the-job training and progression opportunities. Candidates must have previous IT experience, including high-pressure call and case handling, and must demonstrate critical thinking, communication, and problem-solving skills. The position requires a full UK driving licence, offers onsite work after probation, and provides a three-month probation period.

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