---
title: "Associate- Consumer Services at Experian – Mumbai, India"
canonical: "https://www.metaintro.com/job/associate-consumer-services-at-experian-ca22a699-384b-59e1-b4bd-665e3af2c65c"
language: "en"
author: "Metaintro"
---

[![Experian logo](/api/company-logo?url=https%3A%2F%2Fexperian.com%2Ffavicon-192x192.png&sig=Wf8vMynpAM9zEEQzwLoqxyKeEA2nPoaRUyNpfMSRprU)](/company/experian)[Experian](/company/experian)
# Associate- Consumer Services at Experian

Department: Customer ServiceSeniority in posting: other

**Setup**
: On-site

**Location**
: Mumbai, Maharashtra

**Type**
: Full-time

**Level**
: mid

**Posted**
: Jul 27, 2026

## Description

The Customer Support Analyst – Grievances manages, investigates, and resolves customer complaints and escalations across email, call centers, social media, regulatory bodies, and customer portals. The role coordinates with operations, billing, technology, sales, and other departments; maintains CRM records; supports regulatory and ombudsman responses; analyzes complaint trends and resolution metrics; and recommends process improvements to enhance customer experience and reduce complaint volumes.

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