---
title: "Bilingual Technical… at Jonas Software – Yaiza, Spain"
canonical: "https://www.metaintro.com/job/bilingual-technical-support-specialist-at-jonas-software-1f61dccc-beb2-5ccf-825e-de5a0109f7e3"
language: "en"
author: "Metaintro"
---

[![Jonas Software logo](/api/company-logo?url=https%3A%2F%2Fjonassoftware.com%2Fwp-content%2Fuploads%2F2020%2F02%2Fcropped-Jonas-Logo-ICO-180x180.png&sig=snlfIX2zmEpiz4mTg5kxg3gBmRq4iWxivNzKr5p92dA)](/company/jonas)[Jonas Software](/company/jonas)
# Bilingual Technical Support Specialist at Jonas Software

LanguageEnglish
Español

**Setup**
: Hybrid

**Location**
: Yaiza, Canary Islands

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 2, 2026

## Description

Jonas Software is hiring one Tier 1 Bilingual Support Specialist (French & English) in North York, Ontario, on a hybrid schedule requiring three days in the office. The role provides first-line technical support through phone, email, and chat; troubleshoots product and system issues; documents and escalates cases; monitors service-level commitments; and assists with French-language training and documentation. Candidates must be fluent in English and French, have at least two years of SaaS technical support or similar customer-facing experience, and be familiar with ticketing systems, databases, Linux, and command-line tools. The position is regular, scheduled for 40 hours per week, and includes an after-hours rotating schedule and public holidays.

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