---
title: "BPO Manager at 4171430P – Metro Manila, Philippines"
canonical: "https://www.metaintro.com/job/bpo-manager-at-4171430p-0fe6fe70-e273-56f9-9f36-e8e1f0069577"
language: "en"
author: "Metaintro"
---

[/company/4171430p](/company/4171430p)[4171430P](/company/4171430p)
# BPO Manager at 4171430P

**Location**
: Metro Manila

**Level**
: lead/mgmt

**Posted**
: Sep 25, 2026

## Summary from listing

The IT Service Desk Team Lead supervises and mentors an L1 helpdesk team, manages scheduling and workload, monitors service metrics, escalates technical issues, handles high-priority incidents, and improves ITIL-aligned support processes. The role also contributes to knowledge-base documentation, customer-service quality, and daily performance reporting. It requires a bachelor’s degree or equivalent experience, 3–5 years of IT service desk or technical support experience, and 1–2 years in a supervisory or team-lead capacity.

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