---
title: "Cloud Engineer (support) at DFX5 – Bogota, Colombia"
canonical: "https://www.metaintro.com/job/cloud-engineer-support-at-dfx5-bcad6593-a2a0-5304-af1a-86040ff1ed3e"
language: "en"
author: "Metaintro"
---

[![DFX5 logo](/api/favicon-proxy?url=https%3A%2F%2Fwww.dfx5.com%2Ffavicon.ico)](/company/dfx5)[DFX5](/company/dfx5)
# Cloud Engineer (support) at DFX5

Department: Cloud ServicesSeniority in posting: Experienced

LanguageEnglish
Español

**Setup**
: On-site

**Location**
: Bogota, Bogota, Capital District

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 29, 2026

## Description

DFX5 is hiring a full-time Cloud Support Engineer to provide onsite Level 1 and Level 2 technical support for an AWS and Amazon Connect contact center in Bogotá. The role handles production incidents involving agent logins, call quality, queues, routing, workstations, and connectivity; investigates failures across workstations, networks, SIP telephony, and AWS; reviews CloudWatch and Contact Control Panel logs; supports agents and supervisors; and serves as the client’s day-to-day technical contact. The position requires 2–4 years of relevant technical support experience, hands-on AWS knowledge, networking and IP telephony skills, Linux proficiency, and onsite availability Monday through Friday from 8:00 to 17:00.

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