---
title: "Customer Experience Manager… – West Suffolk, United Kingdom"
canonical: "https://www.metaintro.com/job/customer-experience-manager-at-argos-5ab01d6b-b34b-5c87-98d4-1ca8b5e66cee"
language: "en"
author: "Metaintro"
---

[/company/argos](/company/argos)[Argos](/company/argos)
# Customer Experience Manager at Argos

Department: Retail Manager

**Location**
: West Suffolk, England

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Sep 11, 2026

## Description

The Customer Experience Manager is responsible for overseeing the overall customer experience across a store, from checkout through back-of-house operations, and may also manage a petrol station. The role leads front-end operations, coaches and manages staff performance and capability, handles disciplinary and employee-relations matters, ensures accurate scheduling and pay, and may assume overall responsibility for running the store. Candidates need prior line-management experience in a fast-paced operational environment, a track record of improving customer experience and KPI performance, and experience managing complex people matters.

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