---
title: "Customer Experience Sr. BA at Klar – Miguel Hidalgo, Mexico"
canonical: "https://www.metaintro.com/job/customer-experience-sr-ba-at-klar-29bcdc8a-85ed-5359-98e1-2f0187d9276a"
language: "en"
author: "Metaintro"
---

[/company/klar](/company/klar)[Klar](/company/klar)
# Customer Experience Sr. BA at Klar

Department: Customer ObsessionSeniority in posting: Experienced

LanguageEnglish
Español

**Setup**
: Hybrid

**Location**
: Miguel Hidalgo, Mexico City

**Type**
: Full-time

**Level**
: senior

**Posted**
: Sep 15, 2026

## Description

Klar is hiring a Senior CX Specialist to own and scale customer experience initiatives using data, automation, and AI. The role leads end-to-end projects, designs automated workflows and AI-powered solutions, analyzes operational KPIs and customer behavior, optimizes processes, manages knowledge, and collaborates with Product, Operations, Data & AI, and other stakeholders. It is a full-time hybrid position based in the Mexico City office, requiring a bachelor’s degree in engineering or an analytical field, analytical and programming skills, project management ability, strong communication, and advanced English proficiency.

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