---
title: "Customer Resolution Manager at NuCO2 – Stuart, FL"
canonical: "https://www.metaintro.com/job/customer-resolution-manager-at-nuco2-e8038fa8-ec1e-5ebf-b8f9-4af778c7d257"
language: "en"
author: "Metaintro"
---

[/company/nuco2](/company/nuco2)[NuCO2](/company/nuco2)
# Customer Resolution Manager at NuCO2

Department: Business Support Services

**Setup**
: On-site

**Location**
: Stuart, Florida

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Oct 2, 2026

## Description

NuCO2 is hiring a Customer Resolution Manager to lead a team of Customer Resolution Specialists and oversee escalated customer complaints involving service delivery, pricing, billing, contracts, account management, and equipment issues. The role manages customer retention, contract-cancellation prevention, SLA attainment, case backlogs, performance metrics, process improvements, and cross-functional escalation, while coaching and developing the team. Candidates need a high school diploma or GED, at least five years of customer-facing experience, and at least three years of leadership experience; an associate's or bachelor's degree is preferred. The position offers medical, dental, vision, prescription, retirement, paid time off, and other benefits.

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