---
title: "Customer service manager (PP)… – Remote - Philippines"
canonical: "https://www.metaintro.com/job/customer-service-manager-pp-at-parcelhero-c2f8dfba-e369-54da-b19e-2cb90e1108b4"
language: "en"
author: "Metaintro"
---

[/company/parcelhero](/company/parcelhero)[ParcelHero](/company/parcelhero)
# Customer service manager (PP) at ParcelHero

Compensation

₱1,600,000 – ₱2,000,000/yr

**Setup**
: Remote - Philippines

**Type**
: Contract

**Level**
: lead/mgmt

**Posted**
: Jul 8, 2026

## Description

ParcelHero is hiring a Customer Service Manager to lead and develop a 50-strong remote customer service team, manage team leaders, and improve service quality and customer experience. The role coordinates with customer experience, quality control, marketing, product, technology, and vendor teams; tracks metrics such as NPS and customer effort; develops communication and self-service strategies; and supports process, automation, and service innovation. It is a remote-first contractor role reporting to the Head of Operations, with a stated salary including a 15% performance-related bonus, health insurance, pension schemes, and other benefits.

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