---
title: "Customer Success Associate at Shell – Makati, Philippines"
canonical: "https://www.metaintro.com/job/customer-success-associate-at-shell-ca90effd-718b-5291-b249-ae79e0a45248"
language: "en"
author: "Metaintro"
---

[![Shell logo](/api/company-logo?url=https%3A%2F%2Fwww.shell.com%2Fetc.clientlibs%2Famidala%2Fclientlibs%2Ftheme-base%2Fresources%2Ffavicon%2Fgoogle-touch-icon.png&sig=41CpvUWX5oxY85L0l-YoW6Xa0gQLBJy_UY0cOvxDhpQ)](/company/shell)[Shell](/company/shell)
# Customer Success Associate at Shell

**Setup**
: Remote

**Location**
: Makati, Metro Manila

**Level**
: mid

**Posted**
: Sep 30, 2026

## Description

Shell is hiring a Customer Operations Specialist Loyalty in Manila to provide frontline customer service for its Retail End-to-End integrated team. The role handles customer enquiries, complaints, promotions, loyalty registration and data management, loyalty points, lost-card processes, complaints, digital and social-media support, and internal process coordination. Candidates should have customer-service or operations experience, English proficiency at B2, Microsoft Office and social-media experience, and a business-related bachelor’s degree or equivalent experience; the posting offers flexible working hours and the possibility of remote or mobile working.

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