---
title: "Customer Support Engineer at vastdata – New York, NY"
canonical: "https://www.metaintro.com/job/customer-support-engineer-at-vastdata-4d256998-51d1-5df1-8b08-5164fa3de13f"
language: "en"
author: "Metaintro"
---

[/company/vastdata](/company/vastdata)[vastdata](/company/vastdata)
# Customer Support Engineer at vastdata

**Location**
: New York, New York

**Type**
: Full-time

**Level**
: senior

**Posted**
: Aug 11, 2026

## Description

VAST Data is hiring a Customer Support Engineer to serve as a technical expert for enterprise storage and data infrastructure customers. The role handles reactive and proactive technical support, customer escalations, installations, upgrades, break-fix work, expansions, bug and feature-request management, account advocacy, and continuous-improvement initiatives. It requires strong enterprise IT infrastructure, networking, storage, Linux administration, network troubleshooting, Bash scripting, file systems, and scale-out NAS experience, with S3 and high-performance computing knowledge preferred. The position involves customer-facing collaboration, approximately 20% travel, rotational weekend shifts, and occasional holiday coverage.

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