---
title: "Customer Support Engineer at vastdata – San Francisco, CA"
canonical: "https://www.metaintro.com/job/customer-support-engineer-at-vastdata-7f52f8d3-3012-5dfa-bbd2-cc29603b872a"
language: "en"
author: "Metaintro"
---

[/company/vastdata](/company/vastdata)[vastdata](/company/vastdata)
# Customer Support Engineer at vastdata

**Location**
: San Francisco, California

**Type**
: Full-time

**Level**
: senior

**Posted**
: Aug 11, 2026

## Description

VAST Data is hiring a Customer Support Engineer to provide post-sales technical support for enterprise storage and data infrastructure customers. The role handles reactive and proactive support, troubleshooting and escalation, customer technical operations, installations, upgrades, break-fix work, expansions, feature requests and bugs, account technical status, and continuous improvement. It requires 5+ years in customer-facing pre-sales or post-sales work with complex storage solutions, strong enterprise infrastructure, networking, storage, Linux administration, network troubleshooting, Bash and another programming language, file systems, and scale-out NAS experience. S3, high-performance computing, lab/hardware management, and startup experience are advantageous; a related bachelor's or master's degree, travel of about 20%, and rotational weekend and holiday coverage are also required.

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