---
title: "Customer Support Representative… – Iloilo City, Philippines"
canonical: "https://www.metaintro.com/job/customer-support-representative-at-elsevier-461b7cce-625a-596a-af7d-511fbf2abe37"
language: "en"
author: "Metaintro"
---

[![Elsevier logo](/api/company-logo?url=https%3A%2F%2Fwww.elsevier.com%2Fimages%2Felsevier-icon-512.png&sig=STi57quB3B0QclmGHSbpSNKeavw2WycY2SbO3coqczc)](/company/elsevier)[Elsevier](/company/elsevier)
# Customer Support Representative at Elsevier

**Location**
: Iloilo City, Western Visayas

**Type**
: Full-time

**Level**
: entry

**Posted**
: Sep 26, 2026

## Description

The Account Care Agent provides voice and digital customer support for account, billing, payment, subscription, cancellation, renewal, access, and service-related concerns. The role investigates account context, resolves issues, explains options and next steps, manages handoffs, documents interactions, and introduces relevant products or services. It requires a bachelor's degree or equivalent college experience, at least one year of customer-facing experience, strong communication and problem-solving skills, and familiarity with enterprise AI tools.

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