---
title: "Director, Technical… at Salesforce – Hyderabad, India"
canonical: "https://www.metaintro.com/job/director-technical-support-engineering-at-salesforce-4a4bacec-48e8-5fb0-b844-3ee3b4c0d4ab"
language: "en"
author: "Metaintro"
---

[![Salesforce logo](/api/favicon-proxy?url=https%3A%2F%2Fwww.salesforce.com%2Fc2%2Fpublic%2Fapp%2Ffavicon.ico)](/company/salesforce)[Salesforce](/company/salesforce)
# Director, Technical Support Engineering at Salesforce

**Setup**
: Hybrid

**Location**
: Hyderabad, Telangana

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Sep 24, 2026

## Description

Salesforce is hiring a Technical Support Manager to lead and manage a technical support team, including resource management, hiring, mentorship, and performance management. The role owns technical support outcomes and KPIs, drives operational improvements and AI-enabled case-handling workflows, represents support leadership globally, escalates high-impact customer issues, and ensures AI-driven support actions comply with Salesforce’s responsible AI standards. The position requires extensive technical support and management experience, including leading teams through AI and agentic workflow transformation.

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