---
title: "Help Desk Tier 2… – Washington, District of Columbia"
canonical: "https://www.metaintro.com/job/help-desk-tier-2-support-at-bti-9fc380e8-1aba-5000-9ff9-d0e76c17564e"
language: "en"
author: "Metaintro"
---

[/company/bti](/company/bti)[BTI](/company/bti)
# Help Desk Tier 2 Support at BTI

**Location**
: Washington, District of Columbia

**Level**
: mid

**Posted**
: Sep 2, 2026

## Description

The Help Desk Tier 2 Support Specialist provides intermediate desktop and end-user technical support to EEOC users, diagnosing and resolving hardware, software, operating system, application, connectivity, and peripheral issues that Tier 1 support cannot handle. The role manages incidents and service requests, documents troubleshooting and ticket activity, escalates complex issues to Tier 3, collaborates with technical teams, and maintains knowledge-base and troubleshooting documentation while following security and service-level requirements.

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