---
title: "Helpdesk Engineer at JSM – Hertsmere, United Kingdom"
canonical: "https://www.metaintro.com/job/helpdesk-engineer-at-jsm-e9b8e0e2-0ee5-5232-98dd-940f2d0c36f6"
language: "en"
author: "Metaintro"
---

[![JSM logo](/api/company-logo?url=https%3A%2F%2Fwww.jsm.com%2Fwp-content%2Fuploads%2F2024%2F11%2FJSM-LOGO_JADE.svg&sig=aoi739STBfc7SLZ6elDSGqodwmf69gHfygQzrARGP6E)](/company/jsm)[JSM](/company/jsm)
# Helpdesk Engineer at JSM

Department: Technology and Transformation

**Setup**
: Hybrid

**Location**
: Hertsmere, England

**Type**
: Full-time

**Level**
: entry

**Posted**
: Sep 28, 2026

## Description

JSM Group is hiring a Helpdesk Engineer to provide day-to-day IT support across its business, including troubleshooting hardware, software, network, and systems issues; managing incidents; supporting end users; maintaining knowledge-base documentation; monitoring ticket queues; and contributing to service reporting and process improvement. The role is based across the Potters Bar and Barking offices on a hybrid basis and requires a UK driving licence and access to a vehicle. Essential qualifications include some IT support or helpdesk experience, a strong technical foundation, problem-solving and communication skills, and familiarity with desktop, network, and systems support; ITIL and incident-management familiarity are desirable.

## Trending job searches

Every query opens live roles, salary samples, and market demand — tap a search to run it instantly.

- [Find Helpdesk Engineer jobs in Hertsmere, England, United Kingdom](/jobs/search?q=Find+Helpdesk+Engineer+jobs+in+Hertsmere%2C+England%2C+United+Kingdom)
- [Find roles similar to Helpdesk Engineer in Hertsmere, England, United Kingdom](/jobs/search?q=Find+roles+similar+to+Helpdesk+Engineer+in+Hertsmere%2C+England%2C+United+Kingdom)
- [Find Helpdesk Engineer jobs with Desktop support and Network support](/jobs/search?q=Find+Helpdesk+Engineer+jobs+with+Desktop+support+and+Network+support)
- [Find jobs similar to Helpdesk Engineer](/jobs/search?q=Find+jobs+similar+to+Helpdesk+Engineer)
- [Find Helpdesk Engineer jobs posted this week](/jobs/search?q=Find+Helpdesk+Engineer+jobs+posted+this+week)
- [Find Tech General jobs in Hertsmere, England, United Kingdom](/jobs/search?q=Find+Tech+General+jobs+in+Hertsmere%2C+England%2C+United+Kingdom)
- [Find Tech General jobs with Desktop support and Network support](/jobs/search?q=Find+Tech+General+jobs+with+Desktop+support+and+Network+support)
- [Find remote Tech General jobs](/jobs/search?q=Find+remote+Tech+General+jobs)

## Get More from Metaintro

Unlock powerful job search, personalized recommendations, and deep career insights from comprehensive, market-leading data and live market signals.

- [Browse all jobs](/jobs/search)
- [Access help center](/help)
- [Explore our content](/blog)

![](https://cdn.metaintro.com/rs:fill:1200:800/q:30/plain/images/bridges/bridge-expand.1df895c6bd76d96f.png)

For job seekers

## Ready to find a role that actually fits?

Upload your résumé, start a Job Search Thread, and let Metaintro rank real openings against your experience — then guide you from search to offer.

[Get Started Free](/signup)[Search matching jobs](/jobs/search)

Match

Compare live roles against your current evidence.

Position

Turn proof projects into role-specific applications.

Improve

Use market feedback to keep the skill plan current.

[Return to navigation](#main-navigation)