---
title: "IT Help Desk Manager at NTI – Santiago de los Caballeros…"
canonical: "https://www.metaintro.com/job/it-help-desk-manager-at-nti-086bebbf-de11-5cb2-a0e2-94f2dc3582d2"
language: "en"
author: "Metaintro"
---

[/company/nti](/company/nti)[NTI](/company/nti)
# IT Help Desk Manager at NTI

Department: Service OperationsSeniority in posting: Manager/Supervisor

LanguageEnglish
Español

**Setup**
: Hybrid

**Location**
: Santiago de los Caballeros, Santiago

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Sep 25, 2026

## Description

NetTech International is hiring a full-time IT Help Desk Manager in Santiago, Dominican Republic, to lead the day-to-day operations of a client-facing service desk. The role manages ticket intake, triage, assignment, escalation, coverage, performance data, service KPIs, client communication, and the development of Service Coordinators and L1/L2 Support Engineers. It requires at least five years of progressive IT support or managed services experience and three years of direct people-management experience, with ConnectWise PSA, Microsoft 365, Windows, networking, and ITIL knowledge preferred. The position offers a Monday–Friday hybrid schedule, benefits under Dominican Labor Law, company equipment, paid holidays, and professional development opportunities.

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