---
title: "IT Help Desk Technician at firstrand – Maputo, Mozambique"
canonical: "https://www.metaintro.com/job/it-help-desk-technician-at-firstrand-7612ab89-30fd-554d-b9e5-e1280d3bfde6"
language: "en"
author: "Metaintro"
---

[/company/firstrand-d8888168](/company/firstrand-d8888168)[firstrand](/company/firstrand-d8888168)
# IT Help Desk Technician at firstrand

LanguageEnglish
Português

**Location**
: Maputo, Zona Sul

**Type**
: Full-time

**Level**
: mid

**Posted**
: Oct 2, 2026

## Description

The IT Technical Support Specialist provides first- and second-line technical support for information systems and technologies, manages help desk incidents and requests, resolves complex problems, supports system implementation, trains users, monitors service levels, and improves operational efficiency. The role requires a bachelor's degree or diploma in a relevant engineering field, applicable technical certifications, and five years of experience in technical support or related roles.

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