---
title: "Manager, Technical Support at Litera – Cary, NC · Hybrid"
canonical: "https://www.metaintro.com/job/manager-technical-support-at-litera-8f5d44ae-ab23-5509-93c8-7c3a49684dfb"
language: "en"
author: "Metaintro"
---

[![Litera logo](/api/favicon-proxy?url=https%3A%2F%2Flitera.com%2Fthemes%2Fcustom%2Fkinetic%2Ffavicon.ico)](/company/litera)[Litera](/company/litera)
# Manager, Technical Support at Litera

**Setup**
: Hybrid

**Location**
: Cary, North Carolina

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Apr 11, 2026

## Description

The Manager, Technical Support will lead and develop a team of Technical Support Engineers for Litera’s product portfolio, own high-risk customer escalations, manage support operations and SLA performance, and drive quality, documentation, and continuous improvement. The role is based in Raleigh, North Carolina, requires on-site presence at least three days per week, and requires at least five years of technical or customer support experience, two years of people leadership experience, escalation ownership in SLA-driven environments, and familiarity with support tools such as Salesforce Service Cloud or Jira.

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