---
title: "Operations Leader at IKEA – Batu Kawa, Malaysia | Metaintro"
canonical: "https://www.metaintro.com/job/operations-leader-at-ikea-06acdc8a-ce73-566d-a4ea-e813591dbd5f"
language: "en"
author: "Metaintro"
---

[![IKEA logo](/api/company-logo?url=https%3A%2F%2Fikea.com%2Fapple-touch-icon.png&sig=kryJqdTRftdXo5CpIbdHiLJ9ZaXJECJodiW8GJlYhR8)](/company/ikea)[IKEA](/company/ikea)
# Operations Leader at IKEA

**Location**
: Batu Kawa, Sarawak

**Level**
: lead/mgmt

**Posted**
: Aug 24, 2026

## Description

IKEA Kuching is hiring an Operations Leader to lead, coach, and develop Operations Associates across Customer Experience and Fulfilment. The role coordinates daily Goods Flow and Self-Checkout operations, plans people and resources, monitors performance, handles escalations, and ensures compliance with safety, security, and risk-management requirements. The position also acts as a Duty Manager during assigned shifts and works with Commercial, IKEA Food, and Business Navigation to improve the customer experience and operational performance.

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