---
title: "Operations Manager at MMC – Nottingham, United Kingdom"
canonical: "https://www.metaintro.com/job/operations-manager-at-mmc-5bbbdb56-9a9f-5121-95e5-91b6338b2e68"
language: "en"
author: "Metaintro"
---

[/company/mmc](/company/mmc)[MMC](/company/mmc)
# Operations Manager at MMC

**Setup**
: Hybrid

**Location**
: Nottingham, England

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Oct 1, 2026

## Description

Marsh is hiring an Operations Manager for its Service Resolution and Customer Experience team at Now: Pensions. The role oversees a high-volume complaints, Trustpilot, social media, and discretionary decision-review function; improves service delivery and team performance; maintains quality, reporting, governance, and operational processes; and presents to Trustee, Strategist, TPO, and TPR stakeholders. The position is based in Nottingham and requires working at least two days per week in the office, with a stated Marsh hybrid policy requiring at least three days per week onsite or with clients.

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