---
title: "Operations Support Technician… at Leidos – Norfolk, VA"
canonical: "https://www.metaintro.com/job/operations-support-technician-technical-writer-command-and-control-at-22481691-5ad7-5b00-82d9-da0b63b9ec2b"
language: "en"
author: "Metaintro"
---

[![Leidos logo](/api/company-logo?url=https%3A%2F%2Fwww.leidos.com%2Fthemes%2Fcustom%2Flp%2Fapple-touch-icon.png&sig=oc2bIpX-p4d_KE6joQmsIm3uAAgcqHo3wdVaTrywiPg)](/company/leidos)[Leidos](/company/leidos)
# Operations Support Technician – Technical Writer - Command and Control at Leidos

Compensation

$8 – $27/hr

**Location**
: Norfolk, Virginia

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 24, 2026

## Description

Leidos is seeking an Operations Support Technician to support the Service Desk in Norfolk, Virginia, under the Navy Enterprise-wide network program. The role serves as an escalation point for Tier I and II service desk agents, resolves software, hardware, and network issues, monitors customer contact traffic and call-management agents, coordinates outage resolution, maintains outage communications, creates operational reports, analyzes processes, supports self-service reporting, and collaborates with technical teams to ensure accurate deliverables. Applicants must be U.S. citizens with a DoD Secret Clearance, a high school diploma and four years of experience or equivalent related education/certifications, a DoD 8570 IAT Level II Security+ certification or higher, and experience in IT enterprise operations, Windows 11, and service/help desk ticketing systems.

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