---
title: "Problem Management Associate at DTCC – Tampa, FL +1 · Hybrid"
canonical: "https://www.metaintro.com/job/problem-management-associate-at-dtcc-0d6dea40-827d-524c-942b-0cf4c8228e38"
language: "en"
author: "Metaintro"
---

[/company/dtcc](/company/dtcc)[DTCC](/company/dtcc)
# Problem Management Associate at DTCC

Department: MGT

**Setup**
: Hybrid

**Location**
: Tampa, Florida · Dallas, Texas

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 24, 2026

## Description

The Problem Management Associate will oversee the full lifecycle of IT problems, from identification and investigation through documentation, critical-issue handling, resolution, and closure. The role coordinates technical teams, tracks permanent solutions, analyzes incident trends with data analytics tools, maintains problem-management procedures and reporting, and shares corrective actions and lessons learned. It requires at least two years of related experience, preferably ITIL-based IT service-management experience, strong analytical and communication skills, and familiarity with ITSM tools such as ServiceNow.

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