---
title: "Problem Resolution Coordinator at EDAG – Rochester, MI"
canonical: "https://www.metaintro.com/job/problem-resolution-coordinator-at-edag-b3128c8c-0dc1-5eaf-9f9b-c7616bcba783"
language: "en"
author: "Metaintro"
---

[/company/edag](/company/edag)[EDAG](/company/edag)
# Problem Resolution Coordinator at EDAG

**Location**
: Rochester, Michigan

**Type**
: Full-time, Other

**Level**
: mid

**Posted**
: Aug 18, 2026

## Description

EDAG is hiring a Problem Resolution Coordinator to coordinate and track software and system network-related issue tickets through the development process. The role reviews ticket completeness, assigns tickets to engineering team members, supports issue-reporting standardization, monitors aging and closure, follows up with engineering teams and stakeholders, and communicates issue status to customers. The position requires a bachelor's degree in engineering or a related field, approximately 3–5 years of relevant experience, knowledge of JIRA or Confluence, English at C1–C2 level, and the ability to travel to California as needed. It is a temporary contract.

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