---
title: "Process Optimization… at ServiceNow – West Palm Beach, FL"
canonical: "https://www.metaintro.com/job/process-optimization-specialist-at-servicenow-c7f99cf2-5d98-52b7-9f8c-dff92c503e86"
language: "en"
author: "Metaintro"
---

[/company/servicenow](/company/servicenow)[ServiceNow](/company/servicenow)
# Process Optimization Specialist at ServiceNow

Department: Human ResourcesSeniority in posting: other

**Setup**
: Hybrid

**Location**
: West Palm Beach, Florida

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 14, 2026

## Description

ServiceNow is hiring a Process Optimization Specialist to improve the efficiency and productivity of its Global People team. The role documents and analyzes current processes, identifies inefficiencies, applies Lean Six Sigma and automation and AI methods, supports continuous improvement projects, develops target-state processes and ServiceNow workflow automation, monitors KPIs, and manages change. Candidates need at least three years of experience in process analytics, design, automation, operational excellence, or continuous improvement, a bachelor's degree or equivalent experience, and Lean Six Sigma Greenbelt certification; Blackbelt certification is preferred.

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