---
title: "Product Support Associate… – Karachi, Pakistan +2"
canonical: "https://www.metaintro.com/job/product-support-associate-at-contour-software-bb823e40-e729-5df6-98a0-39856358bd1d"
language: "en"
author: "Metaintro"
---

[![Contour Software logo](/api/favicon-proxy?url=https%3A%2F%2Fwww.google.com%2Fs2%2Ffavicons%3Fdomain%3Dcontour-software.com%26sz%3D128)](/company/contour-software)[Contour Software](/company/contour-software)
# Product Support Associate at Contour Software

**Location**
: Karachi, Sindh · Julliana, Punjab · +1

**Type**
: Full-time

**Level**
: mid

**Posted**
: Jun 16, 2026

## Description

Contour Software is hiring a Product Support Associate to support Jonas Club Management software. The role serves as the first point of contact for customers, handling phone, email, chat, and ticketing inquiries; diagnosing and resolving application and member-service issues; guiding users through software functionality; documenting interactions in Salesforce; and escalating complex issues. The position includes virtual training, coaching, and rotating 24/7 shifts, with a training schedule of 9:00 AM – 5:00 PM EST and post-training availability for evenings, weekends, and holidays. Required qualifications include at least four years of product support, customer service, helpdesk, or contact centre experience, a bachelor’s degree in business administration or a related discipline, and strong communication and organizational skills. Benefits include medical coverage, a provident fund, performance-based bonuses, and other employee benefits.

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