---
title: "Queue Manager (m/f/d) at Matrix42 – Frankfurt, Germany"
canonical: "https://www.metaintro.com/job/queue-manager-m-f-d-at-matrix42-57420ae7-6366-55d1-8aee-fecc161e563c"
language: "en"
author: "Metaintro"
---

[![Matrix42 logo](/api/favicon-proxy?url=https%3A%2F%2Fwww.google.com%2Fs2%2Ffavicons%3Fdomain%3Dwww.matrix42.com%26sz%3D128)](/company/matrix42)[Matrix42](/company/matrix42)
# Queue Manager (m/f/d) at Matrix42

Department: Customer SupportSeniority in posting: experienced

LanguageEnglish
Deutsch

**Location**
: Frankfurt, Hesse

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 25, 2026

## Description

Matrix42 is hiring a Queue Manager to take daily operational ownership of one or more support queues. The role monitors and prioritizes incidents, service requests, and customer inquiries; assigns tickets to appropriate support teams; follows up on aging or breached tickets; maintains ticket documentation and queue hygiene; coordinates across support and cross-functional teams; supports operational reporting; and identifies process improvements. The position requires strong ITSM and ticketing-tool experience, knowledge of support processes and SLAs, technical understanding of supported products, and fluency in English, with Finnish or German proficiency preferred.

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