---
title: "Real Time Analyst (Pooling)… – Manila, Philippines"
canonical: "https://www.metaintro.com/job/real-time-analyst-pooling-at-ringcentral-b600b592-3cc3-5a44-8f77-9239e2b228f4"
language: "en"
author: "Metaintro"
---

[![RingCentral logo](/api/company-logo?url=https%3A%2F%2Fwww.ringcentral.com%2Fcontent%2Fdam%2Frc-www%2Fen_us%2Fimages%2Ffavicon%2Fringcentral_2.0_icon_favicon.png&sig=bSphBQcs2USy1ycLuKKhRtLurMHiI8gKWvUuk7HaxeQ)](/company/ringcentral)[RingCentral](/company/ringcentral)
# Real Time Analyst (Pooling) at RingCentral

**Setup**
: Hybrid

**Location**
: Manila, Metro Manila

**Type**
: Full-time

**Level**
: mid

**Posted**
: Jan 26, 2026

## Description

Acquire BPO is hiring a Real Time Analyst to support RingCentral’s RingSense AI solution. The role focuses on intraday workforce management, real-time monitoring, queue management, root-cause analysis, contingency mitigation, crisis liaison, and seat and phone capacity planning. Candidates need at least two years of workforce management experience, extensive real-time and queue management experience, knowledge of ACD, workforce scheduling and forecasting tools, Microsoft Excel proficiency, and a bachelor’s degree in a related field. The position offers a hybrid work arrangement, medical and dental coverage, performance bonuses, and other benefits.

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