---
title: "Senior Technical Support Associate… – Islamabad, Pakistan"
canonical: "https://www.metaintro.com/job/senior-technical-support-associate-at-aio-app-inc-61fcfd7f-de87-59ac-8fa6-bfb6700a186e"
language: "en"
author: "Metaintro"
---

[/company/aio-app-inc](/company/aio-app-inc)[AIO App Inc](/company/aio-app-inc)
# Senior Technical Support Associate at AIO App Inc

Department: AIO Care

**Location**
: Islamabad, Islamabad Capital Territory

**Type**
: Full-time

**Level**
: mid

**Posted**
: Sep 1, 2025

## Description

The role serves as a primary customer-facing support point for restaurant partners across chat, email, and call, managing end-to-end cases and collaborating with internal teams in Pakistan, Tier 2 Support, and other stakeholders. Responsibilities include resolving technical issues, documenting root causes and business implications, and using the AIO Platform for time-sensitive restaurant operations. The posting seeks a bachelor’s degree, 2–3 years of customer or technical support experience in the restaurant or hospitality industry, strong English communication, CRM experience, data analytics and reporting knowledge, and prior US-market support experience.

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