---
title: "Sr. Technical Support… at OpenText – София, Bulgaria"
canonical: "https://www.metaintro.com/job/sr-technical-support-specialist-at-opentext-004b333b-9631-55bb-bacb-6fb8b24bf17b"
language: "en"
author: "Metaintro"
---

[/company/opentext](/company/opentext)[OpenText](/company/opentext)
# Sr. Technical Support Specialist at OpenText

Department: IT & Cloud Operations

**Setup**
: On-site

**Location**
: София, Sofia-City

**Level**
: senior

**Posted**
: Sep 15, 2026

## Description

OpenText is hiring a Senior Technical Support Specialist to provide advanced technical support and troubleshooting for complex customer issues involving OpenText products. The role handles escalations, on-call and weekend support, customer communication, ticket management, knowledge-base content, and collaboration with engineering teams. Candidates should have a bachelor’s degree in a relevant field, 3–5 years of technical support experience, strong English communication skills, and hands-on experience with Windows/Linux, databases, directory services, network protocols, and web or application servers.

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