---
title: "Support Team Manager at percepto – Riviera Beach, FL"
canonical: "https://www.metaintro.com/job/support-team-manager-at-percepto-c4f05a8a-0cc9-5e05-89ed-63b48b5bc81b"
language: "en"
author: "Metaintro"
---

[/company/percepto](/company/percepto)[percepto](/company/percepto)
# Support Team Manager at percepto

**Setup**
: Remote

**Location**
: Riviera Beach, Florida

**Type**
: Full-time

**Level**
: senior

**Posted**
: Aug 9, 2026

## Description

Percepto is hiring an experienced Support Team Manager to own the full customer support organization, including an outsourced Level 1/2 team and an internal Level 3 team of four. The role manages support operations, KPIs, SLAs, workflows, quality, automation and AI initiatives, critical escalations, staffing, vendor performance, and knowledge management. It also requires hands-on technical troubleshooting across UAV/drone hardware, onboard software, cloud platforms, operating systems, networking, remote connectivity, scripting, automation platforms, and generative AI tools, while collaborating closely with operations, engineering, product, commercial, and safety teams.

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