---
title: "Team Lead at TTEC – Cape Town, South Africa | Metaintro"
canonical: "https://www.metaintro.com/job/team-lead-at-ttec-0eb4e78a-d485-53c8-afba-2ff8ed56ed4a"
language: "en"
author: "Metaintro"
---

[/company/ttec-6bb295fd](/company/ttec-6bb295fd)[TTEC](/company/ttec-6bb295fd)
# Team Lead at TTEC

**Location**
: Cape Town, Western Cape

**Level**
: lead/mgmt

## Description

TTEC is hiring a Service Delivery Team Lead in Cape Town, South Africa, to supervise and support a team of front-line advocates. The role involves coaching associates, resolving customer escalations, monitoring performance, coordinating technical and production support, and driving team productivity and customer-experience improvements. The lead reports to the Operations Manager and requires leadership experience in a call center or operational environment, strong communication and multitasking skills, and proficiency with call center systems and Microsoft Office.

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