---
title: "Team Leader at Helpware – Kentucky · Posted Aug 13"
canonical: "https://www.metaintro.com/job/team-leader-at-helpware-e528552d-87b9-5dfb-bb7c-f7d49f8c8a9b"
language: "en"
author: "Metaintro"
---

[![Helpware logo](/api/company-logo?url=https%3A%2F%2Fhelpware.com%2Fwp-content%2Fuploads%2F2025%2F11%2Fcropped-favicon-main-1-180x180.png&sig=I5Ve-vkShc8cERL1TPlIQiPm6zaLxFPPJFyChrScQos)](/company/helpware)[Helpware](/company/helpware)
# Team Leader at Helpware

Department: Topix - USSeniority in posting: Experienced

Compensation

$24/hr

**Setup**
: Remote

**Location**
: Kentucky

**Type**
: Full-time

**Level**
: lead/mgmt

**Posted**
: Aug 13, 2026

## Description

Helpware is hiring a full-time Team Lead to oversee Customer Service Representatives, serve as the primary escalation point for Tier 2 inquiries, coach and evaluate team members, manage performance and disciplinary processes, monitor KPIs, and support customer and employee issues. The role requires 2–4 years of customer service or contact center experience, prior supervisory or team leadership experience preferred, and proficiency with CRM, workforce, and reporting tools.

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