---
title: "Technical Support Engineer at Fortinet – Mexico City, Mexico"
canonical: "https://www.metaintro.com/job/technical-support-engineer-at-fortinet-65a36186-b2f2-5f5c-bd98-ad677d52bf8d"
language: "en"
author: "Metaintro"
---

[/company/fortinet](/company/fortinet)[Fortinet](/company/fortinet)
# Technical Support Engineer at Fortinet

Department: Service/SupportEducation: Bachelor's Degree

LanguageEnglish
Español

**Setup**
: On-site

**Location**
: Mexico City, Mexico City

**Type**
: Full-time

**Level**
: senior

**Posted**
: Aug 21, 2026

## Description

The role provides advanced technical support for Fortinet products, troubleshooting customer networks and security configurations, analyzing packet traces, reproducing environments, escalating and closing technical cases, managing customer expectations, contributing knowledge-base articles and bug reports, and coaching L1 engineers. It requires networking and security knowledge, TCP/IP and routing expertise, field sales experience, and preferably Portuguese communication skills.

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