---
title: "User Support Specialist at PPS UK – Waltham, MA · Full-time"
canonical: "https://www.metaintro.com/job/user-support-specialist-at-pps-uk-e6bd52eb-97b9-566d-bff2-ddd83121cede"
language: "en"
author: "Metaintro"
---

[/company/edenpeople](/company/edenpeople)[PPS UK](/company/edenpeople)
# User Support Specialist at PPS UK

Compensation · Listed in posting

$49,920 – $54,080/yr

**Location**
: Waltham, Massachusetts

**Type**
: Full-time

**Level**
: entry

**Posted**
: Sep 23, 2026

## Description

Edenred is hiring a User Support Specialist (USA) to serve as a frontline customer support representative for US Benefits & Engagement. The role connects users through phone and digital channels, resolves issues, answers questions, documents interactions, escalates complex cases, and develops product expertise. It offers structured training, coaching, advancement opportunities, and benefits including health insurance, paid time off, and a 401(k). Applicants need at least one year of customer service or customer-facing experience and a high school diploma or equivalent; a relevant bachelor's degree, multi-channel support experience, CRM or ticketing familiarity, and metrics-driven experience are preferred.

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