Skedulo

“We knew we had room for overall process improvement and greater efficiency. With Skedulo we’ve improved utilization and reduced costs significantly.”

“We regularly hear from clinicians how our centralized, mobile scheduling system is a game changer in the market. It's a huge selling point from a recruiting and marketing standpoint.”

“Our management really loves Skedulo. It helps us to know whether we need to increase support or headcount in a certain area. And our communication is much more efficient.”

“From a leadership perspective, we didn’t have visibility into what was going on in the field — what stores we were staffing that day, who was supposed to be there, or whether they were showing up.”

“Everyone can agree from our production team to finance to scheduling team that Skedulo has made their lives so much better and removed that heartburn they were having due to the manual scheduling and managing of the auditors in the field.”

““ Our business is growing since we started using Skedulo. We are seeing 15% growth year-over-year. We can continue to grow and it grows with us. Before using Skedulo, we were growing 7% to 9% year-over-year,”

““The transition was quite seamless and this was very important for us. You don’t need a manual to transition to using Skedulo. Even with Salesforce integrated, it was quite simple to understand,” Ros says. “Skedulo really made the experience enjoyable and we feel like we matter.””

““We work a lot with millennials. They have high expectations of technology and features,” says Ros. “You can see on out customers faces that Skedulo has a level of color and fun to it. It’s not just a black and white app that is boring. It’s got some cool features to interact with.””

““We looked for a few options, but we needed something to integrate with Salesforce as it was our CRM. It needed to be quite customizable, but also have a general structure,” said Ros.”

““ When you have 50 sessions and 50 jobs a week, you can easily control it. Once it gets to 300-400 sessions per week you need to improve the structure. We needed something that was scalable, accurate, and easy to use.”

“We've had an overwhelmingly positive response about ease of use. We regularly hear from clinicians how our centralized, mobile scheduling system is a game changer in the market. It's a huge selling point from a recruiting and marketing standpoint.”

“It’s been transformational for what we can provide to all of our customers. There are so many ways we’ve ended up using Skedulo that we couldn't imagine when we began this process. That’s what we love about the Skedulo platform.”

“Our customers use Amazon and Uber, so they are coming to expect that higher level of technology. Much of the healthcare industry is lagging in that. We’re trying to be a leader.”

“In healthcare, you have fewer resources that you need to do more with, so building efficiencies is a top priority for everybody. But don’t stop there. If we had only been looking to solve the scheduling issue and respond faster, we would have missed a lot of opportunities for our organization and our customers.”

““ With Skedulo, you no longer have that trust gap with the information. So if you are going to change a schedule on the fly, or update a work order, you know it’s going to the mobile device. It saves a lot of time.”

““Their job is way easier. Nobody wants to be in a job where they are worried about someone not having the information they need. Before, the operations team would have sent a message and not known whether the person on the other end got it. Now, that isn’t an issue,” Benoit says.”

““ To someone considering Skedulo, I would say that it’s going to allow you more complexity in your field management. It’s going to give you a tight integration to Salesforce, or whatever platform you want to use. And it allows you to connect the different areas of your business.”

““It just really helps us tie everything together and give us that complete view.””

““With the completed field service information, we can send follow up information to the customers and make sure they are happy. We have better service records and can use it to identify additional sales opportunities to customers who are only using one line of service with us. So we can bundle opportunities,” explains Benoit.”

“"With Skedulo, we no longer have the data problem. We can count on that data, we can structure it the way we want to structure it, and then use it for other purposes, like marketing and sales,” says Benoit.”

““Skedulo has grown with us over the past 3 years. The team is always looking at how to make the product more useful, and our Customer Success Manager has consistently worked with us to find fast solutions to any issues – sometimes even before we know we need them.””

““If our existing customer base doubled overnight, our systems could cope. We always feel in control and that’s what great systems give you. One of our board members said that of all the companies they’ve been involved with, we are the most resilient. A lot of that comes down to the data and clarity we now have – decision making is just so much easier.””

““Before Skedulo and Salesforce we would bill every 4 weeks and were paid 7 to 10 days after. Now we can bill weekly which has had a huge impact on cashflow. It means we’re not constrained in delivering to clients or exploring new innovations.””

““75% of our workforce is casual by choice and Skedulo makes it easy for them to specify when they can work, where they want to work, how far they want to travel, and what types of jobs they want to take on. It also reduces pressure on them when they’re in the field. For example, they can use the system to raise an alert for any issues and we can have another support worker or nurse out to the client that same day. Our people feel supported which is very important in our industry.””

““We can drill down into different regions and know what days of the week or times of the day are busiest. All our resource planning is now built around customer requirements – from regions to skills and down to hours needed.””