AKUVO

“What I had to provide wasn’t extensive, and at no point did I ever feel weighed down by the process.”

“This was by far the easiest implementation I’ve been part of”

“"Having a managed experience is extremely advantageous for someone like me. It's invaluable to have AKUVO's experts assisting me with any post go-live items, particularly with configuration changes."”

“The AKUVO team understands credit unions, speaks our language, and makes every interaction easy.”

“AKUVO isn’t a vendor: they’re a partner. The platform enforces our policies and workflows, and delivers exactly what we need without the complexity or cost of the big providers.”

““If a peer credit union asked me if they should convert to AKUVO, my first question would be: does your current vendor truly act like a partner—someone invested in your success and willing to guide you along the way? Because if they’re not—that’s exactly what you’ll get with AKUVO.””

“"It truly feels like a partnership. They stay focused on our goals and guide us toward success using the tools we already have, rather than trying to sell us something new.””

““AKUVO has raised the bar of what my expectations are for a vendor partnership.””

“"Virtual Collector has really helped in stopping the overflow of an untouched audience.””

““We’re becoming heroes now. We’re becoming solutions driven, versus collecting, collecting payment.””

““For a couple of years, we’ve been very reactive in our delinquency. Now I feel like the tide is changing—we’re becoming a little bit more proactive.””

““When I’m trying to figure something out for day-to-day workflows, human interaction really helps,” O’Malley emphasized. “We’ve found that it makes a big difference to have a team that prioritizes understanding our needs over just referring us to a manual.””

““The whole presentation is clean, and I like how easy it is to make adjustments with just a few clicks.””

““It’s been a huge step forward for us,” O’Malley concluded. “We’re excited to continue growing with AKUVO by our side.””

“We are operating in a very unfavorable environment for delinquency right now. Most financial institutions are seeing delinquencies rise. We have watched our overall delinquency ratio decline for the past six straight months, it is clear the AKUVO platform is having a real impact on our collection efforts.”

“We can automate, adapt, and optimize quickly. Whether it’s a repossession workflow or an early-stage contact strategy, we can make adjustments without relying on IT or third parties. That control is a game changer.”

“If you give a member with a sub-prime credit score a loan, you need to have a different collection strategy. We are not here to make their situation worse, we are here to improve their financial outlook. AKUVO helps us serve those members in the best way possible.”

“The AKUVO platform helps surface the right accounts at the right time. It is not about producing more calls – it is about higher quality contacts,”

“I have not changed anything structurally in my department, and due to current economic conditions, the credit union’s loan portfolio is actually shrinking.”

““AKUVO gave us the ability to run a modern, automated collections operation without expanding our team. Virtual Collector reaches members exactly when and how they prefer, and the results speak for themselves. It’s one of the most impactful investments we’ve made for our members and our staff.””

““Virtual Collector transformed how our lean team manages early-stage delinquency. Automation does the heavy lifting, our members get the flexibility they expect, and we maintained a 0.33% delinquency ratio without adding staff. AKUVO has been an incredible partner every step of the way.””

““The whole point of the system was to make their lives and their work a little bit easier.””

““We needed to upgrade our systems to become much more efficient, identify redundancies, and eliminate paper.’’”

“With all of our data already in AKUVO, we avoided relying on multiple outside data sources and quickly identified the contact strategy shifts needed to improve collection results.”

“We leveraged AKUVO ’ s analysis to refine our contact strategy and to clearly demonstrate the value of flexible technology with relevant integrations that produce meaningful results.”