Alchemer

““We can now run the same projects automatically with data updating in the background,” Kessler says. “What used to take weeks now takes days.””

““We might be taking care of someone’s parent—the most important job in the world. We need to know how we did, and with Alchemer, we’re able to capture that.””

“Alchemer is a great company to work with because they stand behind their products in a way that’s really unusual. Every single interaction I’ve had with my sales team, with the professional services team, or with the support team has been positive.”

“Alchemer is so customizable, I haven’t found a thing that wouldn’t work for me. Plus, it hits the sweet spot of cost and function. I love the fact that this is so easy, and you can trigger automated email notifications from the Alchemer Platform.”

““Alchemer has allowed me to condense our data pipeline for this project and maintain these systems on my own. For a small data function like ours, that’s huge.””

““The customizability of Alchemer was a big draw. There were a lot of features that I hadn’t really seen in other platforms, like QR codes for accessing surveys, the ability to paste in responses to get them added to a choice question, and being able to alias the survey column names within the survey platform.””

““With Alchemer, we own our data, move fast, and prove ROI.””

““People love the brand, even when they have complaints, because they know we’ll listen and fix it.””

““The program’s maturity has transformed how we work,” Diane said. “Negative feedback isn’t criticism anymore, it’s direction.””

““I was ready for implementation to be complex or difficult. The onboarding team made sure it was neither. They made sure our team was up and running in three days.””

““I can always get hold of the Alchemer team, even when I’m on vacation. They’ve been part of this program’s success from the start.””

““Anyone who leaves a score of seven or below gets contacted within 24 hours.” Diane explained. “Customers are surprised when we call them, but it shows them we’re listening.””

““The fact that we display all our reviews, not just the five-star ones, builds credibility,” said Matt Burgess, Director of Engineering at Malwarebytes.”

““I finally got my weekends back,” Diane laughed. “I don’t have to spend my Saturday mornings categorizing feedback anymore. And leadership trusts the data more when it comes straight from Pulse, especially when it’s paired with human storytelling.””

““Before Alchemer, had a very hard time getting the attention of the folks who really needed this information.” said Diane Beaudet, Senior Manager for Global Customer Experience. “Now, executives see the value and take this program very seriously. It drives decisions, priorities, and even roadmaps.””

““I think the value of Alchemer is that it fits our size. It’s powerful without being complex, and we didn’t need internal IT help to get up and running.””

“We work with a lot of vendors and Alchemer is one of the best because of the people. From the sales team to customer success to development, everyone feels like part of our team. Alchemer feels more like a teammate than a vendor.”

“Alchemer (formerly Chatmeter) has been a life changer for my role and the marketing team.”

“Alchemer is incredibly easy to use for both our marketing team and our customers. I especially love how seamless it is for consumers to respond. They can simply swipe on the stars within the app, which makes it easy to collect a high volume of feedback.”

““Chatmeter owns the results of our business.””

““I am floored by the capabilities of Pulse. It’s a researcher’s dream to put hard numbers to unstructured qualitative data.””

““We’re collecting more fan feedback than ever without adding extra lift for the team, which frees me up to focus on deeper analysis and higher-impact work.””

““I feel like I’m seeing improvements discussed based on our feedback. I really appreciate all the efforts being made! Go Sabres! It’s good to know the organization wants to hear from the fans to help make our game day experiences (and beyond) the best they can be…””

““With Alchemer, now we can see what  matters most to fans and weigh issues against each other in real time.””

“Everything that I don’t catch, my team catches at Chatmeter or they’re emailing me before I can email them.”