Bird

“We picked Bird because their platform helped us experiment faster with different channels. They also have a deeper presence and great relationship with carriers in the region. This was critical to optimize OTP deliverability and conversions.”

““ When 85% of inquiries are resolved by AI without human intervention, it changes what your support team can focus on. ””

““ We were strategically shifting from voice based contact center to non voice contact center and we needed a BSP that can support conversation or services aspect of BSP services not just marketing and utilities. Bird became our goto BSP due to flexibility and autonomy it provided ””

“Call center agents now have really fast response times, which has also helped us retain our customers during this difficult period,”

“Both our customers and our team love it because it's faster and easier to respond to WhatsApp messages than it is to take calls or write email responses.”

“Al Jazeera receives a ton of news verification requests every day – many of which have already been in circulation. Before, resolutions to each journalist’s inquiry were not guaranteed. Now, they can leverage our database on their own, confirming news sources in seconds without ever waiting for our team to respond.”

“Misinformation on social media and other platforms can lead to damaging consequences. By automating key pieces of Al Jazeera’s communication with journalists, we’ve been able to successfully fight the spread of fake news stories.”

““We're on board with exploring more of Bird’s systems,” said Dai. “Our Operations team is working with Bird to use Bird Flows, and we’re hoping that brings a lot of automation and simplification to our processes, internally and for our customers.””

““Bird helped us a lot with onboarding,” said the technical lead at Airwallex. “We used to have to send in a lengthy form for each country. But now, Bird takes care of most of the process for us.””

““For a fast-scaling company, Bird’s Flow Builder gives our developers more time back,” Statema admits. “Now our team has the tools and resources they need to focus on bigger product improvements down the road.””

““We noticed that, by using WhatsApp over email for appointment reminders, the no-show rate at a salon is much lower,” Statema added. “Reminder emails are opened only 30% of the time, while WhatsApp messages have a 95% read rate.””

““Through Bird, we were able to get rid of all the distractions and points of friction throughout our customer experience,” Statema said. “That level of personalization means better retention for them and new pathways of growth for us. It’s a win-win for everyone involved.””

“With Flow Builder we are able to adapt and run the same process through very heterogeneous markets: from Croatia to Uganda or Kazakhstan.”

““I’m very confident that our customers will get whatever information they need, and at the specific point in time they need it,” Manupati says. “When we have to send an important email, no one thinks twice about the system’s capability.””

““If my team is running a critical, time-sensitive campaign and needs to send millions of emails in a short period of time, I know Bird can handle it,” Manupati says.”

““One thing that really helped was having the support of Bird’s technical account managers during onboarding—especially when migrating from the previous platform,” says Manupati. “That was a very important key to success because it helped us get the new platform up and running faster than I had anticipated.””

““But Bird passed all of the security checks we had, which made it easy to move forward with its platform.””