Blend

“The biggest impact was giving customers the choice in their closing options. We’ve seen that 65% of all activity on the Blend platform occurs outside of standard branch hours.”

“One of the pain points of our previous mortgage experience was that it wasn’t an intuitive application process for the banker to be able to go through in our system. Additionally, it was very cumbersome to get documents into our LOS.”

“We’re hoping that as we grow, we will be able to build more dynamic and flexible journeys for our members. We want to bring more value and more features — whether it’s funding accounts, direct deposits, or switch kits. We’re partnering with Blend to deliver value upfront before we transfer the member over to the digital banking platform.”

“Since partnering with Blend, we’ve seen our conversion rates jump from 40% to 60%. Another big win for us has been on the automation front with identity verification. We’re currently trending at 85% automation. We’ve seen our funding go from 20% to 40%, and are also exploring many other future opportunities like shopping cart experiences and fighting fraud.”

“What’s helping us win today is the speed with which we are able to implement new solutions that are either built in-house with Blend Builder or through third-party integrations. We’re seeing success with digital new member acquisition and are pretty chuffed about it.”

“Most members who treat BCU as their preferred financial institution have over three different relationships with us. So as we build relationships with our members, and as we think about the value that we provide to our members, providing a deposit or checking account that has higher touchpoint and more frequent interactions cannot be overstated.”

““We’ve been fully live with the channel for less than a quarter,” Iervolino noted. “This is just our first iteration and we’re already making 15% of small business checking and savings volume for the bank. So, it’s a significant win for us.””

“Our hybrid approach made it possible for our teams to benefit from a steady flow of relationship-building opportunities and to develop industry-essential skills — all while providing value for the bank and our clients.”

“We had already seen how the flexible platform enabled product configuration, and the next natural step was to push the limits of that flexibility.”

“Meeting customer expectations is a key component of staying competitive in the industry – and the importance of agility in regards to our strategy can’t be overstated.”

“There isn’t anybody in the industry that can match the resources and the talent that Blend has.”

“My goal is to really connect with customers, making them comfortable with our process and answering all their questions in real-time. With everything that’s integrated into Blend, this goal is one-hundred percent doable,”

“This technology investment approach has already paid off. When looking at the minimum fee that we’ve been paying Blend … I feel like I owe Blend money.”

“If you’re trying to win customer confidence in your first interaction, Blend should be your only platform.”

“With Blend, it feels like first-class customer service done right.”

“Once we connect with them, our focus is on building confidence from that first conversation. We want to address all of their questions in the first interaction whenever possible.”

“The president of my former company called me and said, ‘It’s a big storm out there. You’re going to have the smallest boat. Are you sure you want to go out there?’ He was right. But, we made it. And we are more agile and strong because of it.”

“We’ve received nothing but great feedback for Blend’s closing solution,”

“Blend has figured out how to make the process simple and easy-to-use. There’s just very little training needed,”

“It’s gone really smoothly. We had great user acceptance, which is hard to have,”

“Customers say it’s way easier than any of the other portals they have to go through,”

“With documents coming back digitally, it speeds up the back and forth communication.”

“We’ve been able to see faster funding times,”

“Pulling the documents through Encompass from Blend has been a great experience,”

“We’ve been happy with that solution ever since,”