Call Source

“We’ve worked with Callsource since 2023, and they consistently convert inbound service appointment calls at 88% or higher. This frees our advisors to focus on upsells, declined services, status updates, and stronger customer relationships. The team responds quickly to any issue and communicates with urgency. Callsource understands our business, meets our goals, and has become a true extension of our team.”

“Choosing CallSource was the solution we needed to help answer the phones, freeing up our Advisors time to work on repair orders. The implementation was a seamless transition resulting in a great customer experience. CallSource’s agents are very knowledgeable when it comes to scheduling and rescheduling our appointments. Working with CallSource has really been a great experience and I would definitely recommend them for all of your BDC needs.”

“CallSource has and continues to be a huge part of our automotive family. Outsourcing our BDC to CallSource allows our service advisors and mechanics to focus on getting vehicles out while their agents handle the scheduling, customer service, and other day to day administrative tasks of operating our maintenance shop. Their management is always available to help and answer questions and to provide training on their software and services. highly recommend CallSource to anyone looking to streamline their BDC operations.”

“We’ve had an amazing experience working with CallSource. We rely on CallSource for our inbound service appointment calls and our next-day CSI phone calls, and it’s been fantastic. Since having CallSource handle our CSI calls, we’ve consistently achieved top-tier scores every quarter. Their support has truly elevated our customer service and made things easier for our customers. It’s like they’re an extension of our dealership!”

“CallSource was our solution when we needed help answering the phones. The implementation was quick, and impacted us just as fast. Now our advisors can spend more time working on repair orders while CallSource schedules and reschedules appointments. CallSource also alerts us so we know if a customer needs an update or a quote. CallSource is very receptive to our feedback, and adapts to our needs in real time. Their receptiveness and use of modern technology like Slack helps us support our advisors which in turn helps us take care of our customers.”

“We started to outsource our service BDC a little over a year ago. We have had mixed results at best until we used the CallSource call center. Since switching to the CallSource call center, we have had nothing but positive feedback from our clients. We have great communication with the agents and our team of service managers and advisors through a slack channel. Appointment numbers are at an all time high. I highly recommend Amanda and her team for your service BDC needs.”

“I am sending my sincere appreciation to the staff for their outstanding performance in achieving record returns for KIA CSI. Their unwavering dedication and diligent efforts have been instrumental in propelling our dealership to the number one ranking for the past three months in both survey returns and scores. I am deeply grateful for their steadfast commitment to excellence.”