career.tecalliance.net

“Even before TecCom Returns was officially launched, we were in close contact with TecAlliance. We were convinced that this was a future-oriented product, but it needed a few more functions for a very large international company like ours. Now most of our requirements have been implemented; TecAlliance also took into account the feedback from our colleagues and customers during the test phase. Once again it was the very open, trustful and agile cooperation that made this project successful”

“We check a lot before an item is sent to us. If we already know in advance that a complaint is not justified because the part is from another manufacturer or, for example, it was installed in the wrong car make, there is no need to ship it. Photos or videos from claimants are often enough to decide. This saves everyone time, costs and effort”

“The integration of TecDoc data is one of the great advantages of TecCom Returns. With so many different ways to select the correct part, both our claimants and we can be sure which part a claim is actually about,”

“The advantages of TecCom Returns show particularly when the physical distance to a customer is very large. With customers from South America or other non-European countries, the entire process up to the final settlement sometimes took up to six months. During this time the customer didn’t have the part or the money and had no idea of the processing status. Now we work together using the same tool so that everyone can see the status at any time. This close contact is a good way to increase customer satisfaction and bridge the distance,”

“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes. They are informed in real time when the processing status changes and always have an overview of all their open cases with all suppliers”

“Returns have many facets: In the case of defective parts, the fault may have occurred before or after installation, or perhaps a part was missing in the delivery. With TecCom Returns we can handle all these cases and make this rather unpleasant process as positive and easy as possible for our customers,”

“The satisfaction of our customers is of utmost strategic importance to us. We want to optimise all steps of order processing and are pleased that TecAlliance has delivered the last piece of the puzzle with TecCom Returns”

“Our mission remains unchanged: to increase efficiency, reduce effort and costs for our customers, and strengthen connections within the industry. Our cooperation with Alzura is another important step in providing our customers with greater reach and process reliability—enabling us to tackle future challenges and opportunities together.”

“With the TecCom integration, we’re creating the technical foundation that allows manufacturers, wholesalers, and retailers to offer their products on Alzura quickly and reliably—without additional integration work. Our platform thrives on the balance between strong demand and a broad range of products, and this cooperation strengthens both.”

“TecCom transformed our order processing, allowing us to handle customer requests with greater speed and accuracy. Automation significantly reduced manual workload and errors, enabling us to focus on delivering exceptional customer service. Our customers appreciate the seamless integration and efficiency, which strengthens our relationships and builds long-term trust.”

“The integration of TecCom represents a strategic milestone for M&D Group, enhancing our operational efficiency and strengthening our ability to meet evolving customer demands in an increasingly digitalised market. This step strengthens our market position and ensures a seamless ordering experience for our clients.”

“Contact your TecAlliance account manager and ask for a demo. It doesn’t take much time, but it really can be helpful for you.”

“Now I work side-by-side with the market.”

“” For some important references that I worked on at the beginning of my PMA usage, you see that sales are improving.””

“”I created many new references using PMA and the rules of PMA.””

“” Reducing OE and linkage gaps reduced the Hotline a lot.””

“I saved a lot of time… I can now focus on some families of products.”

“One of my colleagues is now working with me to identify new products . I think PMA will help him take this place in the department.”

“He added: “Sometimes I had the part but didn’t have the linkage to the vehicle type. So it helps to increase linkage.””

“It’s easy to sort data by the volume of VIO and work on the most popular cars… There was a Ktype I didn’t have any driveshaft for, but with VIO, I saw there were many of these cars running.”

“Now I can designate which product needs more attention, instead of switching from one to another.”

“For Report #5, which is about coverage ranking, that gives some information to my Sales and Marketing department.. .”

““I also use number four which helps me confirm my references and complete my cross-files”

“They help me reduce the gaps compared to the market. When I first started using them, I immediately saw real big gaps and focused on those first”

“Just a short training session and I was able to use PMA like I use TecDoc Catalogue. It’s really clear for me. There was never any problem.”